Returns & Warranty Policy
Westside Graphics
Westside Graphics is committed to supplying high-quality signage products manufactured to professional standards. As most of our products are made to order, the following returns policy applies.
Change of Mind
Due to the custom and made-to-order nature of our signage products, we do not accept returns for change of mind, incorrect selection, or customer preference after purchase.
This includes:
Please ensure all product specifications are reviewed carefully prior to purchase.
Damaged or Defective Products
If your order arrives damaged or is found to have a manufacturing defect, Westside Graphics will remedy the issue in accordance with Australian Consumer Law.
To lodge a claim:
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You must notify us in writing within 48 hours of delivery.
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Clear photographic evidence of the defect or damage must be provided.
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The product must not be installed, altered, modified or used.
Failure to notify us within this timeframe may void your eligibility for replacement.
Assessment Process
All claims will be assessed by our production team. If the issue is determined to be:
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A verified manufacturing defect, or
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Damage caused during production or transit (where applicable),
We will, at our discretion:
Exclusions
This warranty does not cover:
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Damage caused during installation
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Incorrect installation methods
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Surface preparation failures
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Weather events or environmental misuse
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Normal wear and tear
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Vandalism or third-party damage
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Minor cosmetic variations that do not affect functionality
Westside Graphics accepts no liability for improper installation or misuse of products.
Installation Responsibility
Unless installation has been supplied directly by Westside Graphics under written agreement, all products are sold as supply-only items. The customer assumes full responsibility for correct installation and compliance with local regulations.
Australian Consumer Law
Nothing in this policy excludes or restricts rights you may have under the Australian Consumer Law.